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Info Team Help Central

Help Request Form Submit a request for InfoEd and other systems-related help

eRA Commons Request Form Submit a request for eRA Commons-related help

Use the eRA Commons Request Form submit a request for eRA Commons-related assistance to the OSR Info Team. Use the general Help Request Form to submit a support request for InfoEd and other systems-related issues.  The Info Team monitors incoming support requests from these forms during regular OSR business hours (8:30am – 5:00pm). You can also contact the Info Team by emailing osr-info@northwestern.edu.

Not sure if you should contact the Info Team? Use the chart below to determine who can best assist you.

OSR Info Team

Northwestern IT Support

   Ph: 847-491-4357 (1-HELP)
INFOED: TARGETED ASSISTANCE
– Incorrect proposal data* / Personnel additions
             – Proposal due today to a sponsor
 
 

SPONSORED RESEARCH-RELATED SERVICES/SYSTEMS
ESPR / OnBase / OSR Website & Listservs

 
 

ACCOUNT MANAGEMENT: GOVERNMENT RESEARCH-RELATED SYSTEMS
NIH eRA Commons / NSF FastLane

 
INFOED: PRIMARY ASSISTANCE
General support (excluding issues at left)
 
 
 
 

NORTHWESTERN ADMIN SYSTEMS
NUFinancials / NetID / FASIS / Research Portal

 

 
GENERAL TECHNOLOGY SUPPORT
Devices / Software / Connectivity
 

* If you have incorrect data in your proposal, please do NOT create a new InfoEd record.
Contact the Info Team for assistance.  If you are not going to submit, let your Grants Officer know.